How would you handle a difficult/angry customer? Give an example.Give an example of a time when you showed good customer service.So, just make sure you have 2 or more examples in mind before you attend your recruitment day and you’ll be fine. I have included as many questions as possible. You’ll be required to share examples of your achievements, or you’ll be presented with a usual airline case scenario and you’ll have to give your opinion to solve it.
These questions will help the interviewer judge your problem-solving skills and visualize you in the role. If you could change one thing about your personality, what would it be and why? Behavioral / Situational Questions.How would you describe your personality?.